Feedback from our clients and participants in: Physical Intervention, Conflict Resolution and Prevention and Management of Violence and Aggression training courses.
"Thank you for a great training course in Conflict Resolution and Physical Intervention course. I enjoyed it very much. Instead of just another boring course it was excellent. I love the way you got everyone motivated and found both days really enjoyable.
It was great meeting people from other departments. The workshops got people working together and encouraged the teams to compete to get as much information and facts whilst learning from each other.
I felt as a novice and newcomer to the profession that I learnt more in two days than the three months I have been working on other wards.
Your approach was great, listening and giving advice whilst both of your experience in the profession shone through.
Don't want to go over the top, but you are doing a great job and great respect to you. Look forward to next course. Many thanks "
(Course Participant of training course in London on Physical Interventions in the Prevention and Management of Aggression and Violence.)
I have utilised IRMA's Management of Aggression training since the company was first set up. I knew Megan Davies prior to this as a colleague when she worked at this hospital as an RMN and as internal Management of Aggression trainer for the hospital. Ideally I would have liked her to continue to provide training to our staff as an in-house trainer but when this was no longer possible we accessed her skills via IRMA. She has consistently provided Management of Aggression training to all our staff, Clinical and Support Services on a rolling annual programme. This means that all our staff feel confident that they can work as a team in assaultive situations. Some agency staff have been included in the training as they can see how appropriate the techniques are to our client group.
IRMA has an understanding of the problems that we encounter when caring for the mentally ill but at the same time understands the vulnerabilities of our patients. They tailor training to these needs and develop new approaches as we describe new challenges (e.g. wheelchair users). At the same time they focus on de-escalation with the aim to 'manage' aggression rather than to 'control' it.
I have had no hesitation in recommending IRMA across the Hospital services and they are now providing Management of Aggression training to 5 of the 6 sites. At the same time they also provide training to many of the Hospital acute services, both adult and adolescent.
(Hospital Director)
During the year long contract with IRMA we have found them to be able to provide a very high standard of training. They have been very flexible in providing what was requested.
(Prevention and Management of Aggression Coordinator - Leicestershire Partnership NHS Trust)
I have know Megan Davies RMN and IRMA since 1998 when she provided me with my training in the Management of Aggression. Since then I have been aware of Megan's training in a number of mental healthcare facilities. I have also been able to recommend her training methods to other hospitals as I am confident in the level of training offered.
IRMA always provide training of a consistently high quality, depth and with ongoing concern for the health and safety of both staff and patients.
She has taken account of national reports such as the Bennett report to update both practical and theory training in management of aggression. The course content has evolved over time to reflect and instruct NICE guidelines as well as Health and Safety issues.
The capabilities of the trainers working in IRMA has always been relied upon to be consistently of high quality. They offer in-depth training and support all the trainees through the process so none feels unable to learn . The standard of training has also been consistently good.
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Training managers may be assured that their staff have been trained to a safe and thorough level so ensuring the safety of both staff and patients.
(Hospital Director)
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Control and Restraint PMVA and Physical Interventions training using non pain compliance as a last resort, maintaining the therapeutic relationship.
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