Conflict Resolution Training Courses: Teaching staff effective Conflict Resolution techniques to prevent and manage violence and aggression in the workplace.
Course Objective
To enable staff to gain knowledge and skills in conflict resolution, the prevention and management of violence and aggression and effective techniques to resolve conflict.
Who should attend
Office staff with no or minimal contact with patients or the general public who need skills in Conflict resolution in their workplace perhaps on the phone.
The Conflict Resolution training Courses are held in house and if the need demands, venues can be sought in London and surrounding areas.
Duration - 1 day
Programme Outline
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Defining Violence Aggression and Challenging Behaviour
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De-escalation/ communication and preventative strategies used in Conflict Resolution
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Effective Conflict Resolution strategies
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Legal aspects to consider in Conflict Resolution management
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Signs of Impending Hostility
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How to resolve conflict
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How anger displayed by others makes us feel
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Professional responsibility and accountability in Conflict Resolution
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Managing risk
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Post-incident procedures
No of Participants for the Conflict Resolution Training Courses
16
Please visit our FORUM and register and you will find relevant information on guidelines and legislation along with peoples experiences on dealing with conflict resolution. There is also a Participants feedback board where clients who have attended our physical and non physical courses can leave feedback.
Links:
Anger management
Resolving Conflict and non Physical Interventions/ Breakaway training.
Managing Violence and Aggression training and resolving conflict
Control and restraint training (PMVA) and Physical Interventions training.
Information Request
Contact us
Testimonials
Some of our current contracts include courses as follows
Prevention and Management of Violence and Aggression training countrywide
Conflict Resolution training in London mix of theoretical and practical
Control and Restraint training in London
Physical Intervention training in London
Resolving Conflict training in London
Managing Violence and aggression training countrywide
Breakaway and non physical intervention training in London |